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The Airline Has Changed My Flight

By: Sarah Clark (ILEX) - Updated: 22 Jul 2017 | comments*Discuss
 
Airline Cancelled Flight Compensation

“I’m due to fly to Australia for a family get together in just over two weeks, and it was all planned so that I’d be flying from Gatwick in the evening, giving me enough time to get to the airport during the day. I also booked extra legroom, a bigger baggage allowance and other perks for the flight as it’s going to be a long one.

“I had a telephone call from the airline this morning saying that the flight has had to be cancelled, and they will be switching me to an earlier one, which leaves at 10am. Not only that, but the plane is smaller, they can’t guarantee me more legroom, and I can’t have the extra baggage allowance.

“I paid for the extras, and although they are willing to refund the extra I paid, they refuse to budge on anything else, so now I’m either going to have to book a taxi or stay in a Gatwick hotel overnight. The flight will be uncomfortable, and I will have to take less baggage with me.“

Advice

Oh dear, it’s a difficult problem, but sadly there probably isn’t much that you can do in this case, because the details of your flight were changed well in advance. The airline are also offering to refund the premium that you paid for the extra baggage and leg room, so legally they don’t have to do any more than that.

Under EU law, you could alternatively ask the airline for a refund of the cost of your ticket, but that won’t help in your situation, when you still need to get to Australia.

Because your flight is departing on the same day as your original one, even though you have to stay overnight or book a taxi, you’re still expected to cover the extra cost. Most airlines have a clause in their booking terms and conditions which gets them out of the responsibility for extra costs like this. In most cases, if the new flight time is within 12 hours of the one you’d originally booked, you won’t be entitled to anything.

The only possible loophole to this would be if your flight had been changed drastically – from a day flight to a night one. A night flight is usually defined as a flight which leaves the UK between the hours of 10pm and 6am. If your flight had been changed the other way round, and was departing at least three hours later than originally planned, you might be able to squeeze some compensation out of the airline.

What Should I Do Next?

It’s still worth appealing to their better nature, and asking them for a discount or some money back on the flight, due to the inconvenience that the change in flight times has caused.

It’s also up to you to make sure that you don’t pay over the odds if you’re going to try and claim any kind of compensation. Stick to a basic hotel, or get the cheapest quote for a taxi you can find, and ask them very nicely if they wouldn’t mind contributing.

If they say no – there’s nothing you can do, I’m afraid

.

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I have booked a flight from Glasgow to Orlando for next year with Thomas Cook and they have just informed me that my flying time will increase from 8 hrs 40 mins to just over 12 hours as we will also touch down in Manchester but will not get off the plane......absolutely horrified at thought if sitting on a plane this long but they are refusing to di anything as sat it is a MINOR change! Not to me it isnt!!!!!! Anything I can do? Thanks
Scotty - 22-Jul-17 @ 9:27 AM
In February IBooked 10 night holidayfrom Gatwick 17.4.18 to Turkey. I Just received the tour operators email stating Gatwick flight cancelled on 17.4.18and so Holiday has been changed to 14.4.18 for 10 nights. I checked their website which still has the flight out of Gatwick on 17.4.18 for 11 nights. I have asked if I could travel on the 17.4.18 for 11 nights and pay for the extra 1 night. The agent insists there were no flights and said the computer needs updating? I thought their systems were live.I was told to accept the 3 day holiday change or cancel the booking. What are my legal rights please.
Chris - 20-Jul-17 @ 11:49 AM
I booked 2 flights London to Las Vegas with Virgin 1/5/17 for 6 nights. On 21/5/17 Virgin advised of a minor change to flight times. On 4/6/17 we decided to extend holiday by one extra night (7 nights away), flight price had not changed but we were charged a £300 admin fee. On 17/7/17 received email stating flight had been changed back to original 6 days, no reason given, but looks like flight has been cancelled. Virgin will not refund the £300 admin fee or offer any sort compensation even though we have lost 24 hours of our holiday. Any advise.
Lan123 - 17-Jul-17 @ 6:42 PM
HT87 - Your Question:
Hi, I wonder if you could advise, I have a flight booked for NCL-DUB-JFK on the 28th November (NCL flight was at 8.30am). I have just received an email stating the flight is now being moved to the 27th November (leaving NCL at 3.45pm) - this change means that there will be a stopover at Dublin (arrive at Dublin 5pm and leave Dublin at 10.50am on the 28th November). This means that I now have to find a hotel for the night while in Dublin (the other flight option they gave me was a lot worse and was still leaving on the 27th but meant staying over in Cork and also an extra flight - so the alternative flight just wasn't an option). I wondered that if I accepted this change and leave on the 27th and just booked a hotel in Dublin, would the airline pay (or at least contribute towards) this?Many thanks in advance

Our Response:
Contact them and find out. The airline's website should show you whether you can cancel/expect a refund. Many of them will offer a partial or full refund if you flights have changed by 12 hours or more.
YourTravelRights - 6-Jul-17 @ 11:27 AM
Hi, I wonder if you could advise, I have a flight booked for NCL-DUB-JFK on the 28th November (NCL flight was at 8.30am). I have just received an email stating the flight is now being moved to the 27th November (leaving NCL at 3.45pm) - this change means that there will be a stopover at Dublin (arrive at Dublin 5pm and leave Dublin at 10.50am on the 28th November). This means that I now have to find a hotel for the night while in Dublin (the other flight option they gave me was a lot worse and was still leaving on the 27th but meant staying over in Cork and also an extra flight - so the alternative flight just wasn't an option). I wondered that if I accepted this change and leave on the 27th and just booked a hotel in Dublin, would the airline pay (or at least contribute towards) this? Many thanks in advance
HT87 - 5-Jul-17 @ 10:27 AM
Havana - Your Question:
HelloWe originally booked our flights with Easijet as the flight was leaving at 7.20 in the morning from Manchester to Greece, we booked an overnight Hotel. They have now changed the flight time 4.15 pm which is 9 hours later. Are they able to do this. Would I be entitled to compensation. We should have been landing back 14 nights later at midday but are now arrive back at 00.10 in the early hours. This means we will arrive in Greece late and miss some holiday.

Our Response:
You can usually claim some compensation if your flight times have changed by more than 12 hours or have moved into another day.
YourTravelRights - 4-Jul-17 @ 2:10 PM
Spud - Your Question:
I am due to fly to Bulgaria tonight at 2255 but my flight has been cancelled to1030 tomorrow it has already been changed twice today can I claim my money back if I don't go on holiday by choice due to the worry of not being back in time for an appointment on the day after we are supposed to be back as we have just found out this has been ongoing with the airline for 5 weeks

Our Response:
You may be entitled to a refund on your flight if the times have been changed so that the new flight time is more than 12 hours later than originally stated or it is on a different day. It's highly unlikely you will be able to cancel your holiday or return flight because of this.
YourTravelRights - 4-Jul-17 @ 12:47 PM
I am due to fly to Bulgaria tonight at 2255 but my flight has been cancelled to1030 tomorrow it has already been changed twice today can I claim my money back if I don't go on holiday by choice due to the worry of not being back in time for an appointment on the day after we are supposed to be back as we have just found out this has been ongoing with the airline for 5 weeks
Spud - 3-Jul-17 @ 9:38 PM
Rachelelizabeth - Your Question:
Hi, I have booked flights to/ from Australia in October and returning in November this year. I have had an email saying my flights have now changed by 24 hours, but only the flights to and from the connecting airport (Manila) meaning I now have a long layover requiring a hotel at both ends of my journey. Can airlines do this? And do they have to pay for a hotel on my layover? Thanks

Our Response:
Usually if your flights are delayed by more than 12 hours you can claim compensation from the airline. You could try and claim the cost of the hotel stays etc
YourTravelRights - 22-Jun-17 @ 12:41 PM
Hi, I have booked flights to/ from Australia in October and returning in November this year. I have had an email saying my flights have now changed by 24 hours, but only the flights to and from the connecting airport (Manila) meaning I now have a long layover requiring a hotel at both ends of my journey. Can airlines do this? And do they have to pay for a hotel on my layover? Thanks
Rachelelizabeth - 20-Jun-17 @ 1:49 PM
Several members of our family have booked to meet in a large villa in Spain in August. We booked flights in December 2016 and booked overnight hotel accommodation and parking to allow for an 06.25 departure. Car hire also has been booked to meet the flight in Spain. The flight has now been changed to 17.25 departure. The return flight has also been changed.This means we arrive at our destination airport at 20.30. As well as inconveniences associated with changing car hire,parking etc we will now have to make other plans for first night accommodation as it will be too late to gain access to our villa. As Ryanair have offered us a full refund it seems we can do nothing. There are no other available flights to/from Girona on the dates we need. The holiday accommodation is extremely expensive and we now all lose a days rental. Is there anything we can do to gain some compensation?
Moaner - 31-May-17 @ 5:23 PM
Hi, just find out while trying to do check in that our fly with Emirates has been cancelled and postponed for 24h. We are in Thiland and has to stay in a hotel and pay ourself for extra night as they are saying that they informed our Trawel companyand we should have ricived the updated from them. We did check our emails and we did not receive any of this information. What we should do next.
dorothyft - 29-May-17 @ 11:23 AM
Smithy - Your Question:
Am going on holiday in August and Thomson have changed my flight times an flight number I should have been flying out at 9.30 in the morning they've changed my times to 15.40 also coming back should have arrived in Manchester at 19.30 not arriving til 1.10 in the morning ,as the times have changed I have got to take s extra day of work which is unpaid it so inconvenient been in touch with Thomson ,said there's nothing I can do please advise

Our Response:
As the flight times are not more than 12 hours different from the original booking, there may not be much you can do. The return flight however, is not returning on the same day so you may have a chance of cancellation or compensation. If not, you may have to try and claim back your losses as a direct claim from the company. Most tour operators will consider each claim on an individual basis.
YourTravelRights - 18-May-17 @ 10:31 AM
Smithy - Your Question:
I've had my flight times changed twice which the first one wasn't to bad but the second one make it very inconvenient for work,also the flight numbers changed , been in touch with Thomson said there's nothing I can do am not going till August.

Our Response:
You haven't said how much difference there is between the new times and your original bookings. If your flight times are changed by more than 12 hours you may entitled to a refund or compensation.
YourTravelRights - 18-May-17 @ 10:24 AM
Am going on holiday in August and Thomson have changedmy flight times an flight numberI should have been flying out at 9 .30 in the morning they've changed my times to 15.40 also coming back should have arrived in Manchester at 19.30 not arriving til 1.10 in the morning ,as the times have changed I have got to take s extra day of work which is unpaid it so inconvenient been in touch with Thomson ,said there's nothing I can do please advise
Smithy - 17-May-17 @ 1:03 AM
I've had my flight times changed twice which the first one wasn't to bad but the second one make it very inconvenient for work,also the flight numbers changed , been in touch with Thomson said there's nothing I can do am not going till August.
Smithy - 17-May-17 @ 12:11 AM
I have had a flight cancelled by Virgin due to fly from Manchester to Bridgetown in Nov 2017. No reason given. They have confirmed the new flight details will fly the day earlier and arrive back one day earlier. Anything I can be reimbursed for with this? Also accommodation has been booked for the original arrival date 27th -29th /11/17, then it's a weeks cruise. Arrive back in Barbados and accommodation booked from 6th-11th/12/17. As the accommodation(also booked with virgin) now needs an extra night on the 26th Nov and to cancel the last night 10th Dec I have been informed by virgin that I will need to pay £401.04 to amend these details due to no fault of my own that the flight has been cancelled and rearranged. I have been told this is because I booked the flight and hotels separate, therefore it is not classed as a "package" holiday and the same rules don't apply! Hope is this possible? Yet another episode of "yes madam", "of course madam", "nothing'stoo much trouble madam" until you've paid your money, and then it's just a case of "NOTHING WE CAN DO MADAM" Please can you offer me some advise in the hope of reclaiming something for an unpleasant event that has left me very appalled. Many thanks
Linz - 5-May-17 @ 8:39 PM
We've booked a package holiday to Mallorca in May with Thomas Cook. Our flights were from Manchester.I received an email with our travel tickets only to see that the flight is now from East Midlands!! The times are similar but it's highly inconvenient for us.I've spoken to Thomas Cook who confirmed that the airport has been changed but I can't get through to the operations department to try to sort it out. What are my rights please? Thanks
Victoria - 29-Apr-17 @ 7:37 PM
Helen - Your Question:
We are flying home from Alicante on 4th July this year, and the flight has been changed from 11.15am to 8.55pm. Where do we stand with any compensation, as we will have to pay for a late room and food/drink during the day, and if flight is delayed, we will have to take an extra day off work?

Our Response:
As the flight time change is less than 12 hours you'll probably have to accept the delay. It always worth contacting your holiday company to get a partial refund or compensation for the additional expense.
YourTravelRights - 26-Apr-17 @ 2:23 PM
We are flying home from Alicante on 4th July this year, and the flight has been changed from 11.15am to 8.55pm.Where do we stand with any compensation, as we will have to pay for a late room and food/drink during the day, and if flight is delayed, we will have to take an extra day off work?
Helen - 25-Apr-17 @ 4:46 PM
Thomas Cook have now changed our return flight by 2 days! Which is impossible for us to do, where do they expect us to stay for an extra 2 nights? I have found an easyJet flight for the day we need to return but TC are saying we have to pay the difference. We booked in December 16 - nearly 4 months ago so surely they should pay the difference as the flight would have been cheaper 4 months ago?
Kim - 24-Mar-17 @ 3:14 PM
We booked a package holiday last year with Thomas cook for the 13th of august and just had an email to inform us that the flight has now changed to the 14th and was just wondering were we stand on compensation for the change in dates
Ste - 20-Mar-17 @ 8:57 PM
Hello! My family and I decided to visit my wife's relatives in South Africa. We booked a connecting flight from Manchester via Dusseldorf and the entire ticket is booked with Air Berlin. The tickets were booked through an agend (Tripsta). I have just checked and the connecting time in Dusseldorf has just been reduced to 25 minutes, which means that the connecting flight will be lost. What can we do? Do we just show up and expect them to re-book us or should we contact Air Berling ahead of time? Thank you!
Chris - 30-Jan-17 @ 10:17 AM
I booked a holiday with first choice on Sunday Jan 22nd to costa del sol flight times were the draw, 9am out & 13.50 return have now had a flight time change 8.05am out & 21.10 pm return which now me and we will land at 23.O0 pm instead of 15.40I have only paid the deposit can I cancel and get deposit back? Also I check the web site and the holiday with the new flight times has been reduced I guess because the flights are at inconvenient times can I get a refund of the difference of £54.00 each or will I be wasting my time trying to contact them because they are covered by their t&c's
D - 27-Jan-17 @ 8:45 AM
Elaine - Your Question:
Myself, family & friends booked a holiday to Turkey last year. There was 5 adults & 6 children ranging from 15 down to 1 years old. We booked our holiday through Sunmaster, who we used last year & had no problems what so ever.On turning up at the airport to fly out to Turkey (the flights were with Thomas Cook) we were informed there were no flights to Turkey that day the next flight was more than 24 hours later.After several LONG phone calls we were informed that the flights had been changed in February before we even paid the final balance of our holiday yet no one had informed us.I had spent several HOURS on the telephone to both Sunmaster & Thomas Cook in the weeks leading up to our holiday as I am disabled & I had to arrange assistance for the flight & also medication enquiries. Every time they asked the date we were due to fly & again not one person I spoke to mentioned the change in the flights.After arriving at the airport & over an hour of speaking to various people in the airport & on the telephone we were informed that the changes to the flights had been made in February. We were told to keep receipts for any food, drinks etc & claim them back after our holiday. We also had to spend a night in a hotel by the airport.The change in the flights & also the timing of the flight meant we lost more than 36 hours of our holiday.Not only were we missing some of our holiday, we had also organised private transfers which they could not guarntee we would get when we did eventually get to Turkey.This was inconvient enough but add in a toddler & a disabled person, it was horrendous.Sunmaster have come back to us saying they will refund the money we spent due to the flight change but no offer of compensation for the inconvienance, the fact they had NOT informed us of the change even though the flight had been changed in February before we paid our balance & the loss of over a days holiday.Is there anything we can do about this?? What are our rights??We also had several complaints about the hotel for example cleanliness, building work & other points which they have not acknowledged at all. Again what are our rights for this??Thanks in advance

Our Response:
If you're not happy with the compensation being offered, then you may need to seek legal action. You should have been offered a refund at the time of the flight change if the flights were more than 12 hours different to those originally booked.
YourTravelRights - 7-Sep-16 @ 11:15 AM
Myself, family & friends booked a holiday to Turkey last year. There was 5 adults & 6 children ranging from 15 down to 1 years old. We booked our holiday through Sunmaster, who we used last year & had no problems what so ever. On turning up at the airport to fly out to Turkey (the flights were with Thomas Cook) we were informed there were no flights to Turkey that day the next flight was more than 24 hours later. After several LONG phone calls we were informed that the flights had been changed in February before we even paid the final balance of our holiday yet no one had informed us. I had spent several HOURS on the telephone to both Sunmaster & Thomas Cook in the weeks leading up to our holiday as I am disabled & I had to arrange assistance for the flight & also medication enquiries. Every time they asked the date we were due to fly & again not one person I spoke to mentioned the change in the flights. After arriving at the airport & over an hour of speaking to various people in the airport & on the telephone we were informed that the changes to the flights had been made in February. We were told to keep receipts for any food, drinks etc & claim them back after our holiday. We also had to spend a night in a hotel by the airport. The change in the flights & also the timing of the flight meant we lost more than 36 hours of our holiday. Not only were we missing some of our holiday, we had also organised private transfers which they could not guarntee we would get when we did eventually get to Turkey. This was inconvient enough but add in a toddler & a disabled person, it was horrendous. Sunmaster have come back to us saying they will refund the money we spent due to the flight change but no offer of compensation for the inconvienance, the fact they had NOT informed us of the change even though the flight had been changed in February before we paid our balance & the loss of over a days holiday. Is there anything we can do about this?? What are our rights?? We also had several complaints about the hotel for example cleanliness, building work & other points which they have not acknowledged at all. Again what are our rights for this?? Thanks in advance
Elaine - 6-Sep-16 @ 9:30 AM
I meant to ask who do we complain to Mercury Direct or Emirates ? Thank you
Max - 29-Aug-16 @ 5:44 PM
We have booked a holiday with mercury to India flying with Emirates leaving at 8.15 and a 2 hour stopover in Dubai. We have now found out our flight is in the afternoon and a 20 hour stop over in Dubai So we have booked a Hotel we no longer need and our 18 night Holiday will be 17 nights. Not at all happy
Max - 29-Aug-16 @ 1:00 PM
I neglected to say that the flight number has also changed. Thank you
Deecee74 - 25-Aug-16 @ 9:38 PM
Hi. We have just had emails from Emirates saying that times for flights booked for November have been put back by five hours. We have booked and paid for overnight accommodation near the airport which we now no longer need. A phone call to Emirates asking if compensation is available met with a curt, almost rude, 'no'. Not sure which is the most annoying, the flight change or being blanked out by so called customer service operative! Have you any advice? With thanks.
Deecee74 - 25-Aug-16 @ 3:02 PM
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