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Your Rights When Your Luggage is Lost

By: Sarah Clark (ILEX) - Updated: 27 Aug 2016 | comments*Discuss
 
Your Rights When Your Luggage Is Lost

You’ve been saving all those holiday clothes for your trip, packed them carefully into a brand new case (which you’ve added a label to so that you spot it on the carousel along with all the other black suitcases) and there you are, hopefully waiting for your case to appear. So, when you wait, and wait...and come to that horrible sinking realisation that you won’t be seeing your luggage any time soon, what should you do?

A recent insurance company poll suggested that around 200,000 bags are lost or misplaced each month at airports in the UK airports – and globally, according to the International Air Transport Association (IATA), the total is a staggering 42 million pieces of luggage.

What Does the Law Say About Baggage?

If your luggage is lost by the airline (and the same applies if it’s damaged or simply delayed in getting to the agreed destination) they could well be liable for damages under a piece of law called the Montreal Convention.

There is a maximum amount of compensation you can claim, which is based on international currencies, and calculated on a daily basis by the International Monetary Fund. There are also time limits that apply to making claims.

You can check www.imf.org for more information on today’s rates.

The airline can also get out of paying compensation under the Montreal Convention if it manages to prove that all the necessary steps were taken to avoid losing your luggage – or that it was actually impossible to take those measures.

What Can I Do if My Baggage Has Been Lost?

According to the Convention, an airline has to treat your baggage as lost if it still hasn’t turned up after 21 days, so feasibly you could be home from your holiday before your baggage has turned up, and still the airline can call it a ‘delay’! However, after 21 days, you can legitimately start shouting about compensation.

The airline will want to know what was in the missing bag, and they may be awkward and ask for a list of items. You could make a list before you go, if you are worried that your bags could go the way of Naomi Campbell’s at T5, or if you have anything valuable in there, make a note. Better still, if you’re taking anything valuable or essential, take it in your carry on luggage. Better to be safe than sorry!

An airline compensation payout is unlikely to cover the full cost of the items you’ve lost. Unless you can prove that there were brand new items in the case, you’ll probably get second hand value – and in some cases it’s actually more cost effective to claim on your home contents, or travel insurance...even after paying the excess. Weigh up the pros and cons before you decide which route to take on a lost baggage claim.

My Baggage isn’t Lost, Apparently it’s Just ‘Delayed’

If you arrive at the airport before your cases do, you should be able to claim compensation to cover the cost of anything you need to buy urgently such as toiletries, and a change of underwear. If you’re lucky, the airline will offer you a one-off payment at the airport to cover this. Some will only pay out a set amount per day and for a maximum number of days. Some will ask for receipts for any purchases you’ve had to make as a result but don’t offer anything up front.

If you haven’t been reunited with your baggage 21 days after your flight, it’s considered as lost and you can claim against the airline for compensation.

The Airline has Damaged My Baggage!

If you’ve ever watched the way luggage is handled when it comes off of the planes, you’ll probably wonder how you’ve managed to get away without any damaged cases up until now! The airline will look at any claims you make about damage to your baggage, and these are paid out based on the value of the bags plus anything inside that was also damaged.

As with lost luggage, they are entitled to ask you for proof and/or receipts for the items you are claiming for, and will more than likely offer a payment based on depreciation if the items aren’t new. If they’ve just damaged the case, they could even just try to give you a replacement.If you have any problems with baggage, whether it’s lost damaged or delayed, the first thing to do is report the problem to the service desk in the baggage collection hall. If you don’t, it can make the whole claiming process that much harder.

When you report the problem, you should ask the representative to complete a Property Irregularity Report (PIR) and give you a copy of it. The airline you’re going to claim from will want to see the PIR when you make your claim. If you haven’t managed to get a PIR, but still need to claim, it isn’t a legal requirement and you’re still entitled to make a claim – it just slows things down.

Time Limits

The Montreal Convention sets time limits on any claims regarding baggage:

  • Damaged baggage – seven days from receipt of the damaged items
  • Delayed baggage – twenty-one days from the date of delivery
  • Lost baggage – there’s no time limit but it’s advisable to make the complaint as soon as possible, once your luggage has either been missing for twenty-one days or the airline has admitted they’ve lost it.

Lost luggage is an ongoing problem with airlines, and it doesn’t seem to be getting any better. As compensation claiming can be like getting blood out of a stone, the general rule should be that if it’s valuable or essential – keep it with you!

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I flew Singapore to Houston on Emirates in Economy Class & they delayed my 01 baggage upon arrival in Houston which had all clothes which was left back in Dubai; the delayed bag was delivered next day evening; I had same day connecting flight to Calgary Canada on United on day of arrival in Houston which had to be deferred by 02 days as I could not depart for Canada without my clothes; flight changes cost me 300 USD extra. Emirates offers to pay 100USD for delayed baggage as compensation but refuses to acknowledge or pay for consequential charges for my flight rescheduling and hotel stay charges despite me offering all proof to support my claim request. Can I know my rights and how do I proceed? I would appreciate guidance.
ASK - 27-Aug-16 @ 2:10 PM
Hello, I got my damaged baggage in Vienna and Emirates told me to contact with Dolfi company which is responsible for the baggage service. Firstly, I made the report on 31.05.2016 at the Emirates desk and I got no response back for 2 weeks then I made a call to report them again. After that day I got the service from Dolfi company. Dolfi asked me for collecting the damaged baggage. I wasted a day because they couldn't tell me the specific time for the collecting. Never mind I was there. After that they sent me the new luggage as a replacement. I was so glad that the service was quite fast. Unfortunately I opened the new baggage and I found that it came with the broken zip and the 119 euros price tag. So I reported them about this and I asked for my old luggage too because there're additional lockers and that baggage tag with it. They offered me 72 euros to choose a new luggage and I asked them back about my damaged Samsonite baggage. They used the word that they know the price well and they work close with Samsonite. Moreover, they told me the price tag of the new baggage is lied. They told me to pay for the delivery of the old luggage that I want because Emirates doesn't support for the cost. I was so disappointed and I have been trying to contact Emirates. This is not my first time that my baggage got damaged. But this time they just don't service the good way. Now I'm with the broken zip luggage and I don't have my old luggage with me. My next flight is on 31.07.2016 which means I have only few days left. Do I have any rights to sue them? Please give me some advice
Sakura - 20-Jul-16 @ 10:18 AM
Ed - Your Question:
I forgot my wallet in an Emirates aircraft while transiting through Dubai airport back to UK. The airport confirmed that they found it but they can't send the cash that's in it back because of UK regulations. What should I do to get back my hard earned cash?

Our Response:
You may have to claim from your insurance or submit a legal claim for compensation to the airline.
YourTravelRights - 10-Jun-16 @ 11:39 AM
I forgot my wallet in an Emirates aircraft while transiting through Dubai airport back to UK. The airport confirmed that they found it but they can't send the cash that's in it back because of UK regulations. What should I do to get back my hard earned cash?
Ed - 8-Jun-16 @ 9:27 PM
ferzinhapb - Your Question:
Hi, my husband and I where supposed to fly from Paris (Orly) do Palermo on March 31th 2016 with all our belongings (we are moving from France to Italy), but because of the french strike on that day, our flight was cancelled. Vueling got places for us in a flight via Barcelona on April 1st, even after I'd insist I prefer a direct flight because we got all our stuffs with us (I was said there was no more direct flights.). Well. We got the plane and I saw our bags being putted inside the plane. Here, I must highlight that our luggage was formed by 3 suitcases, 2 guitars and an amp in a flight case. In Palermo, none of this volumes showed up. No one. We filled the airport claim and got a PIR. At our new home, in Trapani, 72 km from the airport, the first thing we did was contact the company by phone (not worked) and internet (no response until today). The next day we got a bus and went to the airport as nobody from Vueling answered. On Sunday (3th), one suitcase (mine full mine clothes) and the flight case with the amp arrived. Until today (7th) the 2 guitars (american handmade Gibsons, expensive ones) still missing. The 2 other suitcases which contains 12 guitar pedals, expensive cables and my husband clothes + a Mac laptop are also missing. We contact Vueling daily and their answer is always the same: we don't know where the bags are. Besides the panic of losing everything we feel impotents because we don't know what to do. Since three days ago, my husband start buying clothes and shoes (we hope he will be reimbursed). But we don't know how to be compensate by the lost of the guitars, the pedals and the computer which, summed, will cost much more than the ridiculous 1220 euros compensation by volume (the assurance my husband got from Vueling, when booking the ticket, said they didn't cover a value higher than 60 euros!!). Please, tell me: what we can do? should we consult a lawyer? If the bags didn't appear, never more, will my husband be compensate by the loss of his musical instruments?

Our Response:
You shold be compensated in line with the above laws but your travel insurance might be the best option to try and replace the other items.
YourTravelRights - 8-Apr-16 @ 12:39 PM
Hi, my husband and I where supposed to fly from Paris (Orly) do Palermo on March 31th 2016 with all our belongings (we are moving from France to Italy), but because of the french strike on that day, our flight was cancelled. Vueling got places for us in a flight via Barcelona on April 1st, even after I'd insist I prefer a direct flight because we got all our stuffs with us (I was said there was no more direct flights...). Well. We got the plane and I saw our bags being putted inside the plane. Here, i must highlight that our luggage was formed by 3 suitcases, 2 guitars and an amp in a flight case. In Palermo, none of this volumes showed up. No one. We filled the airport claim and got a PIR. At our new home, in Trapani, 72 km from the airport, the first thing we did was contact the company by phone (not worked) and internet (no response until today). The next day we got a bus and went to the airport as nobody from Vueling answered. On Sunday (3th), one suitcase (mine full mine clothes) and the flight case with the amp arrived. Until today (7th) the 2 guitars (american handmade Gibsons, expensive ones) still missing. The 2 other suitcases which contains 12 guitar pedals, expensive cables and my husband clothes + a Mac laptop are also missing. We contact Vueling daily and their answer is always the same: we don't know where the bags are. Besides the panic of losing everything we feel impotents because we don't know what to do. Since three days ago, my husband start buying clothes and shoes (we hope he will be reimbursed). But we don'tknow how to be compensate by the lost of the guitars, the pedals and the computer which, summed, will cost much more than the ridiculous 1220 euros compensation by volume (the assurance my husband got from Vueling, when booking the ticket, said they didn't cover a value higher than 60 euros!!). Please, tell me: what we can do? should we consult a lawyer? If the bags didn't appear, never more, will my husband be compensate by the loss of his musical instruments?
ferzinhapb - 7-Apr-16 @ 8:52 PM
Hi, my husband and I where supposed to fly from Paris (Orly) do Palermo on March 31th 2016 with all our belongings (we are moving from France to Italy), but because of the french strike on that day, our flight was cancelled. Vueling got places for us in a flight via Barcelona on April 1st, even after I'd insist I prefer a direct flight because we got all our stuffs with us (I was said there was no more direct flights...). Well. We got the plane and I saw our bags being putted inside the plane. Here, i must highlight that our luggage was formed by 3 suitcases, 2 guitars and an amp in a flight case. In Palermo, none of this volumes showed up. No one. We filled the airport claim and got a PIR. At our new home, in Trapani, 72 km from the airport, the first thing we did was contact the company by phone (not worked) and internet (no response until today). The next day we got a bus and went to the airport as nobody from Vueling answered. On Sunday (3th), one suitcase (mine full mine clothes) and the flight case with the amp arrived. Until today (7th) the 2 guitars (american handmade Gibsons, expensive ones) still missing. The 2 other suitcases which contains 12 guitar pedals, expensive cables and my husband clothes + a Mac laptop are also missing. We contact Vueling daily and their answer is always the same: we don't know where the bags are. Besides the panic of losing everything we feel impotents because we don't know what to do. Since three days ago, my husband start buying clothes and shoes (we hope he will be reimbursed). But we don'tknow how to be compensate by the lost of the guitars, the pedals and the computer which, summed, will cost much more than the ridiculous 1220 euros compensation by volume (the assurance my husband got from Vueling, when booking the ticket, said they didn't cover a value higher than 60 euros!!). Please, tell me: what we can do? should we consult a lawyer? If the bags didn't appear, never more, will my husband be compensate by the loss of his musical instruments?
ferzinhapb - 7-Apr-16 @ 9:49 AM
Vueling customer - Your Question:
Hi, flew with Vueling from LCG to LHR. One of my bags did not arrived. I filled a report fir my missing bag, which was delayed 3 days. I called the company multiple times to chase my bag and understand compensation process. They did not help and were vahe about the process ( how much Im entitled to and that I needed receipts is all I was told). Searched on the website without much luck.I have emailed my claim and they have replied I need all these documents:In order to proceed with your claim for delayed baggage, we must receive from you the following documentation: Original PIR (Property Irregularity Report, issued by the airport)Original Baggage claim tagOriginal Boarding passOriginal Invoices for basic expensesI was not given a PIR at the airport and I couldnt possibly know that I should have been given one, as I have only learnt what that is. I was given a photocopy of the airline contact details with my track number. I have the luggage receipt stuck on my boarding pass, but not the suitcase tag, which I binned.Questions:1. Can Vueling refuse to honour my claim without those?2. Is there anyway I could get a copy of this PIR si ce I did file a report for my missing bag?Many thanks for all your help

Our Response:
The report that you completed at the airport would be the Property Irregularity Report and of course the original boarding pass you'd usually keep hold of until out of the airport. The only things you can claim for are any basic essentials that you needed to purchase because your bag was delayed by 3 days. Call the airline's customer services department for clarification on what was needed and ask for copy of the form you completed at the airport if you were not given one.
YourTravelRights - 9-Feb-16 @ 10:59 AM
Hi, flew with Vueling from LCG to LHR. One of my bags did not arrived. I filled a report fir my missing bag, which was delayed 3 days. I called the company multiple times to chase my bag and understand compensation process. They did not help and were vahe about the process ( how much Im entitled to and that I needed receipts is all I was told). Searched on the website without much luck. I have emailed my claim and they have replied I need all these documents: In order to proceed with your claim for delayed baggage, we must receive from you the following documentation: Original PIR (Property Irregularity Report, issued by the airport) Original Baggage claim tag Original Boarding pass Original Invoices for basic expenses I was not given a PIR at the airport and I couldnt possibly know that I should have been given one, as I have only learnt what that is. I was given a photocopy of the airline contact details with my track number. I have the luggage receipt stuck on my boarding pass, but not the suitcase tag, which I binned. Questions: 1. Can Vueling refuse to honour my claim without those? 2. Is there anyway I could get a copy of this PIR si ce I did file a report for my missing bag? Many thanks for all your help
Vueling customer - 7-Feb-16 @ 1:24 AM
BMFrantic - Your Question:
My brother in law was travelling from Gatwick to Larnaca with Norwegian via Oslo yesterday. The stewardess told him to go collect his luggage when he changed planes in Oslo. This was incorrect as the luggage was booked through to Larnaca. Norwegian accept this. It now turns out that the suitcase never left Gatwick and tracking shows it is there. He has a mislaid luggage form from Norwegian for him to collect the luggage. However he is stuck in Oslo because Norwegian have no flights to Larnaca for another week. Norwegian offered to fly him back to his airport of origin but all of this stress has made him ill and he has been hospitalised in Oslo airport and missed that flight. The doctor is arranging for him to fly from Oslo to Larnaca direct when he comes out of the hospital but how do we get his luggage? Isn't Norwegian under an obligation to fly his luggage to meet him somewhere?

Our Response:
The airline should be able to forward the baggage it its original destination. Are they refusing to do so?
YourTravelRights - 14-Dec-15 @ 12:17 PM
My brother in law was travelling from Gatwick to Larnaca with Norwegian via Oslo yesterday. The stewardess told him to go collect his luggage when he changed planes in Oslo. This was incorrect as the luggage was booked through to Larnaca. Norwegian accept this. It now turns out that the suitcase never left Gatwick and tracking shows it is there. He has a mislaid luggage form from Norwegian for him to collect the luggage. However he is stuck in Oslo because Norwegian have no flights to Larnaca for another week. Norwegian offered to fly him back to his airport of origin but all of this stress has made him ill and he has been hospitalised in Oslo airport and missed that flight. The doctor is arranging for him to fly from Oslo to Larnaca direct when he comes out of the hospitalbut how do we get his luggage? Isn't Norwegian under an obligation to fly his luggage to meet him somewhere?
BMFrantic - 13-Dec-15 @ 3:11 PM
Emiratesmisplaced myluggagewhen I wastravellingfrommauritiusto dubai on airbus 380I wasvery impressedthat I amtravelling withemiratesbutmy luggage is missingwhen Ilanded indubaion 22 September2015till now notracesand.theyareofferingmeinr 24ooo/ indiarupeessuch acheap and cunning airlinesI never thought Udaykiran 9849473598
Uday - 4-Nov-15 @ 11:54 PM
We fly by wizzair and they damaged my baby's stroller.now i can't find the parts because company not doing any more this stroller? So what i have to do now?thanks
Sch - 18-Sep-15 @ 12:15 PM
xtine - Your Question:
Suitcase missing since 26 July KLM say now lost not happy. What exactly can I claim and can I claim anything for ruining my stay with family because the case of gifts and birthday presents did not arrive. Please help me

Our Response:
Contact the airline and ask for a claim form. As the article says: "An airline compensation payout is unlikely to cover the full cost of the items you’ve lost. Unless you can prove that there were brand new items in the case, you’ll probably get second hand value – and in some cases it’s actually more cost effective to claim on your home contents, or travel insurance...even after paying the excess. Weigh up the pros and cons before you decide which route to take on a lost baggage claim"
YourTravelRights - 1-Sep-15 @ 9:42 AM
Suitcase missing since 26 July KLM say now lost not happy. What exactly can I claim and can I claim anything for ruining my stay with family because the case of gifts and birthday presents did not arrive. Please help me
xtine - 31-Aug-15 @ 8:04 AM
sandi - Your Question:
I loss my baggage since 31 august 2015 my baggage tag no j.j 375732.till today I couldn,t get any update about my baggage.i hope I ll get my baggage soon.

Our Response:
31st August 2015? Is this when you expect to return?
YourTravelRights - 17-Aug-15 @ 10:27 AM
i loss my baggage since 31 august 2015 my baggage tag no j.j 375732.till today i couldn,t get any update about my baggage.i hope i ll get my baggage soon.
sandi - 16-Aug-15 @ 7:30 AM
@Dee. Send in your claim direct to the Etihad office - you may find it easier to claim through your travel insurance - they may then pursue it via Etihad Airlines.
YourTravelRights - 5-Aug-15 @ 10:21 AM
we have traveled from london to Cochin(IND) on 15.june.2015 , all my 4 baggages were missing at the airport, i really struggled with my 3 week old and 4 year old without any cloths to change or medicinces for my Asthmatic child, i have contacted Etihad cochin office , but the answer was very poor. the baggage turned up after 5 days. meanwhile i have spend lots of money and had lots of trauma without my regular stuff. i have not received any money towards compensation, please advice me what to do
Dee - 4-Aug-15 @ 10:20 PM
We fly by Wizzair from Poland to Doncaster airport.We don't find us bag it was left just one bag similar colour (but not same) and size but it wasn't us. we feel PIR form in airport.Next day they call and tell what us bag in airport and it be back after 2 days.Today we get it bag but all valuable stuff was stolen and instead was put in some old clothesand shoes.we try call to airport but no one answer.we call to police.what else we can do to return us stuff or money?
travel - 23-Jun-15 @ 11:50 AM
Until no I've been waiting for my delayed baggage. It's been 2 months now..and they keep telling me to wait..I'm keeping update every week and going to their office personally but I only get rude response from the employee. ..the last time I called that was 1 week ago..I learned that they closed ky account without informing me and giving my baggage back!!!....until now I didn't get a reply from my emails. .I didn't get any compensation also..
kris - 27-May-15 @ 4:26 PM
@Kazzy. You should be able to claim expenses for anything that you had to purchase as a result of the 24 hour delay on the outward journey. Most airlines will only pay out a set amount per day and for a maximum number of days. You may also be asked for for receipts for any purchases you've had to make.
YourTravelRights - 14-Apr-15 @ 11:46 AM
Our case was offloaded with another when two passengers disembarked on our outward journey. When we arrived at our destination with no case the enquiry desk to report was closed. The telephone number we were given was continually engaged. We eventually received our case over 24 hours later ( we were on a four day break!). On our return flight our case went missing again and we received it over 24 hours later ( it had been opened!). No reasons as to why this happened to us. All I am asking BA to do is refund the cost we paid for the case to go into the hold. They are refusing in the grounds that if they give into us it's not fair on others who make a claim. Has to be seen to be fair. My argument is that we have paid for a service we din not receive. The safe and timely arrival of our case on arrival at our destinations. Do I have a case to pursue? Thanks.
Kazzy - 11-Apr-15 @ 3:18 PM
@Eunice. Did you report this before you left the baggage collection area?
YourTravelRights - 31-Mar-15 @ 2:34 PM
My Mother in law travelled from London to Lagos on the 5th of January and only 2 of her 3 suitcases arrived. Unfortunately for her, the suitcase that was missing had about £3000 worth of items. After a lot of back and forth with British Airways, including sending them copies of her receipt, filling out all necessary forms, they have told her they are sorry her luggage is missing but there is nothing they can do as they loaded all her three luggages on the carousel in Lagos...I am not sure how they are certain of this. She is obviously upset by this and wants to sue them. Do you think it's worth her time? If yes, now can we find lawyers experienced in this are? Thanks
Eunice - 28-Mar-15 @ 12:13 PM
@pmgd. When taking out a policy you can arrange for additional cover for valuable items and there is a limit on what you can claim from the airline via the Montreal convention. That said, it's unusual for people to retain receipts for every item of clothing they own. Perhaps you should address this with the Financial Ombudsman, there have been some cases where complaints about lack of receipts have been upheld.
YourTravelRights - 5-Mar-15 @ 12:29 PM
My daughter travelled on Thompson airways. They sent her bag to the wrong airport on return journey, then the couriers lost it returning it to her. This is not in dispute. She had £1700 worth of clothing in the bag.The airline say they will only pay for items she has receipts for. This is unreasonable. Who has receipts for clothing?She did have travel insurance £1500 worth from post office. Upon examination of the small print it says maximum claim of £250 if no receipts.This seems to me an unreasonable contract and should be unenforceable.Advice?Current plan is to try hard to get max €1032 from airline then claim on travel insurance for the ballance
pmgd - 2-Mar-15 @ 5:21 PM
@Mark Bryant. If there were no staff at the baggage collection point to provide you with the relevant forms you could not have done so. There was noone at the airport who managed to assist you effectively either and you did all you could at the time (and to your inconvenience) to try and recover your baggage. The airline should make arrangements to have the baggage sent to your home address (this is a normal procedure with many airlines) - you should not be put to any inconvenience or expense in doing this. The fact that you have not managed to complete a property irregularity form (PIR) should not make a difference it is not a legal requirement and you are still entitled to make a claim. Sent a letter with all this information and suggest you are seeking legal advice if you do not receive your luggage within X days (whatever you deem reasonable). If this does not achieve your aim, then call in to your local citizens' advice bureau.
YourTravelRights - 13-Feb-15 @ 10:26 AM
I travelled from Sumburgh on the Shetland Islands to Heathrow via Edinburgh on the 09-02-2015 on flight BE6994 to Edinburgh and on to Heathrow on flight VS3008. I paid £50.00 at Sumburgh airport to have my 2 bags checked through to Heathrow, I have the receipt for this payment the receipt number is 267 4521093728 4. Neither of my bags arrived at the baggage claim by the time the belt stopped. There were no staff at the baggage claim so I used the customer phone to contact the airline. The phone called another phone on the same desk that was not occupied. I spoke to the security man at the door and he recommended I go out of the baggage claim area and use the phone on the wall by the door. I tried this phone 5-6 times and it rang out every time, so I looked for some assistance from airport staff. The staff member also used the phone 3-4 times with the same result of the phone ringing out. He advised that I wait outside the door for someone to arrive wearing a red lanyard. This member of staff arrived and offered to take me back through security, I am not sure who this man was, he did not tell me if he worked for Virgin or the airport. He asked if i had any liquids to which i replied i had an expensive bottle of gin from duty free in Edinburgh. The security man told me this would be confiscated, so I was left with the dilemma of loosing by paid for goods to go back to an empty carrousel and still have no bags. I explained that it was unacceptable for me to have to give up my property and I was told the only other option was to leave without my bags. This morning I e-mailed your customer services to see how to retrieve my bags but got no reply. So this afternoon at 15:42 I phoned the 0344 209 7304 and spoke with a member of staff called Amanda (she refused to tell me her sir name). Amanda advised that I was incorrect and that there were staff at the desk when I arrived to collect my bags and that there is nothing she can do apart from allow me to drive from Bristol to Heathrow to collect my bags or to have them sent to me at my expense! She advised that this is because I did not fill in a form at the airport. How can I have filled in a form when as far as I know their were no staff members available to give this advise. Can you offer any advise on where I stand with this, can I force them to send the bags? Regards Mark Bryant
Mark Bryant - 10-Feb-15 @ 4:35 PM
I have travelled various M East airlines regularly past 10 years.30 Dec 14 I lost a suitcase travelling Emirates UK to Dubai.I agree with previous comments, Emirates incompetence cannot be surpassed.After over 100 phone calls, they have still not investigated and phoned or emailed me their action taken.Dubai Airports lost luggage dept are just as useless. Lessons Learnt:Beware travelling with Emirates.Always put tag on bag with name & phone no.Add color tag/something loud to identify.Take photo of suitcase/bag.Do not let them away with being incompetent!
emirates are shockin - 30-Jan-15 @ 2:26 PM
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