I have booked a holiday via an Internet site - 1 week in the middle of april 2009, and I have realised that the school Easter holiday break has changed.
Unfortunately the cottage is booked at the Easter period, so I have asked if I can transfer my booking to a different cottage. The company has advised that I can't and I am liable to pay the full amount of the holiday in April unless someone else books it.
What are my rights? I thought we would lose the deposit, but not be liable to pay the full amount? Unless someone else books the holiday,we will now have to foot the bill, and also end up with no Easter holiday unless we take the children out of school.
Unfortunately, this all depends on the terms and conditions in your holiday brochure. Because you are technically 'breaching the contract' by cancelling the holiday, for whatever reason, you are liable to pay the holiday company what's deemed to be 'reasonable compensation.' for their loss. It would be exactly the same if they had cancelled the holiday, they would be expected to pay you back the full cost of the holiday if you had already paid it up front.
If they manage to sell the holiday, then obviously this won't apply, because the holiday company hasn't lost anything. So it's reasonable for them to have a clause about re-selling in the contract. It's reasonable for you to ask them not to pursue any further requests for payment until they have tried to resell the holiday.
The Package Travel and Linked Travel Arrangements Regulations 2018
The Package Travel and Linked Travel Arrangements Regulations 2018 specify the information must be given to consumers before any package holiday contract is agreed or the holiday starts, and the regulations also state that cancellation terms have to be included in the contract. If your brochure and/or the contract don't mention your rights when you have to cancel your holiday, you could possibly have a case for claiming that they are in breach of the Package Travel Regulations, but it's a difficult one to win.
Consumer protection regarding holiday cancellation charges is now overseen by the Competition and Markets Authority (CMA), which replaced the OFT in 2014. The CMA continues to monitor tour operators' cancellation charges to ensure they are not excessive.
Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.
Insurance Claims
One other avenue you could pursue is claiming the cost of the cancellation back on your insurance policy, although to be fair, many policies are strict when it comes to paying out for cancellations, and might not treat a change of school holiday dates as a good enough reason to refund you. Check your policy, and if you're covered for this eventuality, it's probably your best avenue.
We are due to fly to Daytona beach, Hard Rock Hotel in October we have been informed our flight has now been changed meaning we will have over 6.5hrs before our connecting flight from Atlanta to Daytona.
We don’t feel comfortable flying or holidaying with our children, my husband is self employed and I work for the NHS there’s just not the option to quarantine upon our return.
We are unravel to reach Virgin Holidays, we have tried the following options:-
Phone (including booking line) auto message unless we are travelling within 72hrs they will not take our call
Text message there’s no response
Live web chat - down
I have emailed the lady we initially booked with in branch - email bounced back
Emailed cancellation team - bounced back
Wrote a letter - no response
Online managing my booking - no option cancel
App - no option to cancel
We are happy to loose the £700 deposit, however we have to make contact before 27th July otherwise we have to loose £700 deposit plus 30% of total holiday cost!
We feel literally backed into a corner to pay the full balance, and will not know until 72 hours before we fly if we can fly...meaning we have to pay for ESTA forms, arrange holiday money, book time off, holiday insurance, purchase new holiday clothes, airport hotel (we live in Nottingham and fly from Heathrow), airport parking and pay for cat hotel making this a very costly and potentially loosing all this money or we don’t fly.
As a family we have been affected by Covid and would rather not be using our monies for a holiday.
Any help you can provide would be most helpful, please view Virgin Holiday below its many many other people also needed help.
This cruise was expensive so decided to pay by instalments.
Cancelled on 24th March just before final date.
They owe me £9000.00 paid over dec 2019 ,jan 2020 feb 2020
I was told it would be back in my account 2/3 weeks and would be paid in installments.
Now today have told me they are working on April cruises which people would have paid in Jan and because I paid in installment have not a clue when I would get money back.
I have only paid the full deposit so far and final payment is due in May 2020.
I want to cancel holiday due to current issues and can not get hold of anyone for the last two days of solid trying.
I under stand a high volume of calls but SURELY there is alternative ways to contact the holiday provider to cancel the holiday so it's registered that I have wanting to cancel for a period of time. AS I see it the longer they hold out on not speaking to you the more days a lapse and you pay more of a percentage of your cancelled holiday this is not acceptable this is profiteering
Will I be liable to pay the remainder of holiday if don't pay by the due date ?
Can they take me to court if don't pay ?
What if people are shielded (but not ill) can they cancel and get a credit note for initial deposit..??
As they are not ill can they claim on insurance?
Or they may not be able to claim if they were going to take insurance out on last payment?
we go in september we have health problems how are we fixed if we cancelled holiday due to covid 19
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