Real Life Scenarios

Stories from travellers who faced problems and how they resolved them. These real experiences cover cancellations, poor accommodation and airline issues.

I Had an Accident on Holiday

What to do if you're injured on holiday and how to claim compensation from your tour operator.

Our Holiday Has Been Cancelled: What Do We Do?

Your holiday's cancelled with weeks to go: here's what rights you have and what compensation you might be owed.

Our Hotel Was Filthy and Unsatisfactory

A couple's budget holiday to Majorca turned into a nightmare of dirty rooms, broken facilities and poor service, here's what compensation they might be owed.

The Airline Has Changed My Flight

Your airline cancelled your flight and moved you to an earlier one with a smaller plane, losing your paid extras.

The Airline Lost My Luggage and Still Haven't Found It

Your airline lost your luggage and won't help—here's what you can actually do about it.

The Hotel Food Gave Us Food Poisoning

A couple contracted food poisoning at an all-inclusive resort due to poor hygiene and unsafe food handling practices.

Your Advice: We Need to Cancel Our Holiday

A family faces a ski holiday cancellation after a mother-in-law's hospitalisation, and the travel company refuses to refund their money.