Ask Our Experts
Questions from readers about their holiday problems answered by our team. We address refunds, cancellations, booking errors and compensation claims.
Honeymoon Cancelled Due to Swine Flu: How to Claim Expenses?
If your honeymoon was cancelled due to swine flu, here's what you can claim back under UK package holiday rules.
Mistake on Holiday Website: Should We Have to Pay Extra?
When a holiday website shows the wrong price, you might think you've got a deal, but the business can legally refuse to sell at that rate.
Our Booked Flight Is Full: Can We Claim a Refund?
Overbooking and flight changes are covered by tour operator terms, but you might get compensation if your new flight is very different from the original.
Should I Pay the Full Amount on a Cancelled Holiday?
Check your holiday contract terms to see what cancellation fees you owe, as payment depends on whether the company can resell your booking.