Cheap Flights: What's Included?
When you’re looking for a flight, instinctively you want to find the cheapest possible way to get from A to B in as much comfort as is feasible on a budget...
Mistake on Holiday Website: Should We Have to Pay Extra?
There are two issues here. The first issue is that in contract law, a trader does not have to sell you their product at the price advertised. In fact they do...
Honeymoon Cancelled Due to Swine Flu: How to Claim Expenses?
The Package Travel Regulations apply to any cancellations of package holidays. If your honeymoon was a package holiday, then the following applies. If a pack...
Our Booked Flight is Full: Can We Claim a Refund?
Flight cancellations and associated problems are a really complex area of law, which is affected by several different factors. It’s likely that somewhere i...
Should I Pay the Full Amount on a Cancelled Holiday?
Unfortunately, this all depends on the terms and conditions in your holiday brochure. Because you are technically 'breaching the contract' by cancelling the...
I Had an Accident on Holiday
“I’ve just got back from a skiing holiday where I slipped on a pool of water that hadn’t been cleared up in the hotel’s reception. Luckily, I wasn’...
The Airline Has Changed My Flight
“I’m due to fly to Australia for a family get together in just over two weeks, and it was all planned so that I’d be flying from Gatwick in the evening...
The Airline Lost My Luggage and Still Haven't Found It
“Our holiday to Canada turned out to be a nightmare. We arrived in Calgary, and waited patiently for our luggage to come around on the carousel. My case ca...
The Hotel Food Gave Us Food Poisoning
“I went on an all-inclusive holiday with my husband to the Dominican republic. The hotel seemed nice but the food was atrocious. Most of the food was gone...
Our Hotel Was Filthy and Unsatisfactory
“We went on a package holiday to Majorca, and although we bought a cheap deal online at the last minute, the accommodation was supposed to be three stars,...