I have booked a holiday via an Internet site - 1 week in the middle of april 2009, and I have realised that the school Easter holiday break has changed.
Unfortunately the cottage is booked at the Easter period, so I have asked if I can transfer my booking to a different cottage. The company has advised that I can't and I am liable to pay the full amount of the holiday in April unless someone else books it.
What are my rights? I thought we would lose the deposit, but not be liable to pay the full amount? Unless someone else books the holiday,we will now have to foot the bill, and also end up with no Easter holiday unless we take the children out of school.
Unfortunately, this all depends on the terms and conditions in your holiday brochure. Because you are technically 'breaching the contract' by cancelling the holiday, for whatever reason, you are liable to pay the holiday company what's deemed to be 'reasonable compensation.' for their loss. It would be exactly the same if they had cancelled the holiday, they would be expected to pay you back the full cost of the holiday if you had already paid it up front.
If they manage to sell the holiday, then obviously this won't apply, because the holiday company hasn't lost anything. So it's reasonable for them to have a clause about re-selling in the contract. It's reasonable for you to ask them not to pursue any further requests for payment until they have tried to resell the holiday.
The Package Travel and Linked Travel Arrangements Regulations 2018
The Package Travel and Linked Travel Arrangements Regulations 2018 specify the information must be given to consumers before any package holiday contract is agreed or the holiday starts, and the regulations also state that cancellation terms have to be included in the contract. If your brochure and/or the contract don't mention your rights when you have to cancel your holiday, you could possibly have a case for claiming that they are in breach of the Package Travel Regulations, but it's a difficult one to win.
Consumer protection regarding holiday cancellation charges is now overseen by the Competition and Markets Authority (CMA), which replaced the OFT in 2014. The CMA continues to monitor tour operators' cancellation charges to ensure they are not excessive.
Your situation may be slightly different. ask a question below ↓ and our editorial team will reply with our advice.
Insurance Claims
One other avenue you could pursue is claiming the cost of the cancellation back on your insurance policy, although to be fair, many policies are strict when it comes to paying out for cancellations, and might not treat a change of school holiday dates as a good enough reason to refund you. Check your policy, and if you're covered for this eventuality, it's probably your best avenue.
We are due to fly to Daytona beach, Hard Rock Hotel in October we have been informed our flight has now been changed meaning we will have over 6.5hrs before our connecting flight from Atlanta to Daytona.
We don’t feel comfortable flying or holidaying with our children, my husband is self employed and I work for the NHS there’s just not the option to quarantine upon our return.
We are unravel to reach Virgin Holidays, we have tried the following options:-
Phone (including booking line) auto message unless we are travelling within 72hrs they will not take our call
Text message there’s no response
Live web chat - down
I have emailed the lady we initially booked with in branch - email bounced back
Emailed cancellation team - bounced back
Wrote a letter - no response
Online managing my booking - no option cancel
App - no option to cancel
We are happy to loose the £700 deposit, however we have to make contact before 27th July otherwise we have to loose £700 deposit plus 30% of total holiday cost!
We feel literally backed into a corner to pay the full balance, and will not know until 72 hours before we fly if we can fly...meaning we have to pay for ESTA forms, arrange holiday money, book time off, holiday insurance, purchase new holiday clothes, airport hotel (we live in Nottingham and fly from Heathrow), airport parking and pay for cat hotel making this a very costly and potentially loosing all this money or we don’t fly.
As a family we have been affected by Covid and would rather not be using our monies for a holiday.
Any help you can provide would be most helpful, please view Virgin Holiday below its many many other people also needed help.
This cruise was expensive so decided to pay by instalments.
Cancelled on 24th March just before final date.
They owe me £9000.00 paid over dec 2019 ,jan 2020 feb 2020
I was told it would be back in my account 2/3 weeks and would be paid in installments.
Now today have told me they are working on April cruises which people would have paid in Jan and because I paid in installment have not a clue when I would get money back.
I have only paid the full deposit so far and final payment is due in May 2020.
I want to cancel holiday due to current issues and can not get hold of anyone for the last two days of solid trying.
I under stand a high volume of calls but SURELY there is alternative ways to contact the holiday provider to cancel the holiday so it's registered that I have wanting to cancel for a period of time. AS I see it the longer they hold out on not speaking to you the more days a lapse and you pay more of a percentage of your cancelled holiday this is not acceptable this is profiteering
Will I be liable to pay the remainder of holiday if don't pay by the due date ?
Can they take me to court if don't pay ?
What if people are shielded (but not ill) can they cancel and get a credit note for initial deposit..??
As they are not ill can they claim on insurance?
Or they may not be able to claim if they were going to take insurance out on last payment?
we go in september we have health problems how are we fixed if we cancelled holiday due to covid 19
Due to the corona virus I have been furloughed and wondering if I need to pay the full amount before getting a refund on what we have laid already?
Can you confirm my position on the matter?
- Should I pay the £1200 to ensure we get our money back should the holiday be cancelled?
- Will Jet2 still be a company by June to give us a refund?
- Having lost my income stream due to Covid-19 I simply cannot afford to pay the £1200. Am I better to admit defeat and lose the £300 to reduce the risk of losing an extra £1200?
I don’t want to contact Jet2 at this stage because they have more urgent queries to deal with but I would appreciate advice from your experts - thank you!
How did you all get on , Any advise ?
On 27th September this year we booked a week's holiday for May 11th 2020, to Turkey with First Choice mainly because of the media reporting that next year holiday prices will treble because of the Thomas Cook collapse and the supply and demand scenario.
We have since decided that we want to cancel because of the situation that is unfolding on the Turkish/Syrian border and the moral and ethical stance we have of being on holiday whilst a few hundred miles away people could be dying and the fact that our money to go on holiday could be funding the Turkish government in their ethnic cleansing of the area.
We booked the holiday with First Choice's no deposit policy and then paying off the holiday through 4 direct debit payments.
When I rang the company to request a cancellation I was told we have to pay the deposit of £200 pp I explained that we haven't actually paid a deposit but apparently the fee is for administration purposes even though I can go onto My Booking and cancel the holiday myself by pressing one button! The fee is also to cover if they cannot re-sell the holiday even though it's eight months away.
Any advice would be greatly received before 1st November if possible because that is when our 1st direct debit payment is due to be paid.
Kind regards
I booked a holiday cottage with a deposit of £75. Ive since cancelled the holiday before further money was due, 8 weeks prior to the holiday. They have now sent a demand for £175 to make up the cost of the actual deposit of £250. Apparently this £75 was a low cost deposit that was a special offer but when I booked it just looked like the normal deposit. This was not clearly displayed as being special or different at the time of booking, but I admit that it is in their terms and conditions on reviewing them carefully. I am happy to lose the deposit of £75 but feel paying more for a hidden deposit charge is a bit unfair. I also suddenly seem to be dealing with a different holiday company to the one I booked with. Further investigation shows that both companies are owned by the same parent company. Any advice, or should I just pay the extra £175?
I did so by phone and email a few hours later.
They are trying to charge me for the flights and 35% of the holiday.
Although I contacted them before they sent a confirmation email.
Is the holiday booked without a confirmation being sent to me?
" You must pay the balance of your holiday by the due date, or it may be cancelled.
You will be required to pay a deposit or make full payment for your booking at the time of booking.
Where you only pay a deposit you must pay the full balance by the balance due date notified to you.
If full payment is not received by the balance due date, your booking may be cancelled and cancellation fees set out in the Booking Conditions of the organiser of your travel arrangements may be payable by you. "
Thanks
Deposit we do want to go on this holiday now as no longer suitable
For our family, we are happy to loose
The deposit but we don't wish to be pursued for more Payment. There TC's state we have to pay it all and it's due tomorrow.
The company says that the two who dropped out are liable to pay for the flights snd the cancelled hotel room , which egfectively is the price of the holiday .
It was paid for on my daighters card , the two who dropped out are refusing to pay , any advice would be appreciated .paul
The rep then contacted Jet2 to try and cancel the holiday so she could return our deposit and then book us into the correct accommodation (This was with a different firm than Jet2). She was advised that they could not do this and we had lost our deposit.
I can see the point in us losing our deposit if we had left the shop and tried to cancel at a later date, but we were still sitting in our seats in the shop.
Where do we stand on this.
We paid a £240 deposit on the 2nd May 2016 with the remainder of the deposit to be paid by 27th June 2016. Today (22nd June) I went into Thomson travel agents to cancel, there telling me I still have to pay the outstanding deposit of £160, and loose the full deposit.
Can you please advise?
Thank you.
I recently booked a trip to the Caribbean for July 2016 with my family through Thomson. Everything was going great until they sent us an email a few weeks down the line notifying us that this hotel was no longer part of their platinum range. We had booked this hotel because it was in the platinum range and saw that as a sign of quality. When asked why it had been removed they wouldn't give us an answer, saying "they didn't know".
I have no found out that the beach is totally ruined in this area due to erosion. What once was a beautiful beach is now littered with sand bags and steps into the sea. This is totally unacceptable with young children. Thomson are still advertising this hotel with pictures of the beach from years ago, and still using it as a massive selling point in the hotel description.
I have tried to cancel the holiday as I see this as a major change and they are refusing to co-operate, saying I will lose my £3000 deposit. They have offered to change the hotel (surely that means they are recognising there is a serious issue here!) but we would have to pay a £50 amendment fee per person (£300) when we have already spend £7000+ on the holiday.
Where do I stand on this in my rights? I consider this a major change in the hotel making it no longer appealing. This issue has also caused the hotel to drop out of the platinum range which is very concerning.
Are they in breach of false advertising here? Is there anything I can call them up on in regards to the law.
Thanks,
The group now do not wish to fly to this destination due to terrorism, but providers are asking for a further payment of £500. There are 6 months until we are due to go. ( this is accommodation not flights) how do we stand
A few hours later there was a call from Thomas Cook saying the company (sovereign) made a mistake on the discount therefor you can either pay another £1000 or a full refund will be given!
We're do we stand? we want the holiday but are not willing to pay any more as it's less than 4 weeks till we go, and we signed and payed in full.
Unfortunatley she has broken her knee and cannot fly she has asked Thompsons could she postpone holiday to a later date and they have said no is this correct are they allowed to do thiscat
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