Accommodation

Discover your legal entitlements regarding accommodation standards, deposits, cancellations and handling complaints about substandard facilities.

Different Types of Accommodation

Compare hotels, all-inclusive resorts, and other accommodation types to find what suits your holiday budget and needs.

Hints & Tips When Booking Accommodation Online

Check these key things before booking accommodation online to avoid hidden costs and disappointment.

How Does Holiday Home Exchange Work?

Home exchange lets you swap houses with someone else rent-free for a holiday, but you'll need landlord and insurance approval first.

Renting a Cottage or Chalet in the UK

Find out what to check before booking a UK cottage or chalet rental, from parking to key handover.

What if Your Holiday Hotel is Not What You Expected?

Your hotel doesn't match the brochure, here's what you can do about it and how to claim compensation.

What To Do if Your Hotel Is Dirty and Unhygienic

If your hotel room is filthy when you arrive, tell your travel rep immediately, you may be entitled to compensation under package holiday laws.

What to Know About Caravan and Camping Holidays

Plan ahead for camping and caravan holidays to avoid disappointing facilities and bring the right gear for your destination.